FIRST NATIONAL BASSO WINS CUSTOMER SERVICE AWARD FOR THE 2ND TIME
First National Basso (formally Basso Real Estate) has won the 2010 Australian Achiever Award for Victoria’s Real Estate Services category, having previously won this award in 2008.
Now in their 13th year, the Australian Achiever Awards are an independent, unbiased award system based on assessment ratings from companies’ own clients – and are therefore an indication of a well run, health business, worthy of patronage.
The award focuses on 7 criteria, namely: Time Related Service, Addressing Client Needs, Care and Attention, Value, Attitude, Communication and Overall Perception.
The criteria are rated individually in percentage terms and the final score is an amalgam of these. Anything above 80% overall is regarded as exceptional and reflects outstanding customer service. A list of over 4000 businesses who have achieved this standard can be viewed at www.achiever.com.au
First National Basso achieved a 100.00% overall score for Customer Service and Relations, topping all over Victoria Real Estate Services businesses. The 2010 Australian Achiever Award proves First National Basso continues to deliver on the promise of customer satisfaction.
Established in 2000 as First National Basso, the agency is owned by Paul Basso and operates with a team of 10 who specializes in Residential Real Estate and Holiday Homes. First National Basso also has many local investment properties under it’s Property Management wing. The company’s vision is to generate the highest levels of satisfaction in selling or managing property, providing a fresh, innovative approach to advertising with eye-catching signs and banners, and newspaper advertising that really showcases homes.
Some comments received from First National Basso customers were:
We had been made very unhappy by previous experiences with other real estate agents, so consequently, when we found how good First National Basso were, we have stayed with them. They are very professional and friendly and they are respectful regarding your situation. They really are just lovely people. I would never go elsewhere again.
I just found them exceptional in their level and quality of service. They explained everything very thoroughly and clearly and were extremely supportive and friendly. I am more than happy with their efforts. They’re very good. The whole experience as a great transaction.
I’ve dealt with a lot of agents over the years and have found that First National Basso are very prompt, professional and friendly. They are true to their word and have a great level of communication with follow ups. They have no hidden catches and are a very honest and up front team. Very reliable.