MEDIA RELEASE

FIRST NATIONAL BASSO WINS CUSTOMER SERVICE AWARD FOR THE 2^ND TIME

First National Basso (formally Basso Real Estate) has won the 2010 Australian Achiever Award for Victoria’s Real Estate Services category, having previously won this award in 2008.

Now in their 13^th year, the Australian Achiever Awards are an independent, unbiased award system based on assessment ratings from companies’ own clients – and are therefore an indication of a well run, health business, worthy of patronage.

The award focuses on 7 criteria, namely:  Time Related Service, Addressing Client Needs, Care and Attention, Value, Attitude, Communication and Overall Perception.

The criteria are rated individually in percentage terms and the final score is an amalgam of these.  Anything above 80% overall is regarded as exceptional and reflects outstanding customer service.  A list of over 4000 businesses who have achieved this standard can be viewed at www.achiever.com.au

First National Basso achieved a 100.00% overall score for Customer Service and Relations, topping all over Victoria Real Estate Services businesses.  The 2010 Australian Achiever Award proves First National Basso continues to deliver on the promise of customer satisfaction.

Established in 2000 as First National Basso, the agency is owned by Paul Basso and operates with a team of 10 who specializes in Residential Real Estate and Holiday Homes.  First National Basso also has many local investment properties under it’s Property Management wing.  The company’s vision is to generate the highest levels of satisfaction in selling or managing property, providing a fresh, innovative approach to advertising with eye-catching signs and banners, and newspaper advertising that really showcases homes.

Some comments received from First National Basso customers were:

We had been made very unhappy by previous experiences with other real estate agents, so consequently, when we found how good First National Basso were, we have stayed with them.  They are very professional and friendly and they are respectful regarding your situation.  They really are just lovely people.  I would never go elsewhere again.

I just found them exceptional in their level and quality of service.  They explained everything very thoroughly and clearly and were extremely supportive and friendly.  I am more than happy with their efforts.  They’re very good.  The whole experience as a great transaction.

I’ve dealt with a lot of agents over the years and have found that First National Basso are very prompt, professional and friendly.  They are true to their word and have a great level of communication with follow ups.  They have no hidden catches and are a very honest and up front team.  Very reliable.

MEDIA RELEASE

CANSTAR BLUE ANNOUNCES FIRST NATIONAL REAL ESTATE AUSTRALIA’S LEADER FOR CUSTOMER SATISFACTION

Customer satisfaction research and ratings agency, Canstar Blue, has announced First National Real Estate the winner of its 2016 ‘Most Satisfied Customers’ award, following customer research about the experience of homeowners, tenants and landlords with Australia’s largest real estate brands.

In assessing quality of service delivery nationwide, Canstar Blue focused on a series of measures incorporating agent advice and communication; problem resolution, value for money, marketing, moving services, contract handling and finally, overall satisfaction. First National Real Estate was the only real estate company to achieve 5-star ratings.

‘As members of Australia’s largest network of independent agents, First National Real Estate Basso is delighted to be recognized as a customer satisfaction leader’ said First National Basso principal, Paul Basso.

‘There can be no greater measure of the success of the client / agent relationship than overall satisfaction. This award represents the fulfillment of our membership’s nationwide commitment to ensure we deliver Australia’s best real estate sales and property management services’.

Last year, First National Real Estate also received the Canstar Blue award for overall customer satisfaction in New Zealand, thus highlighting the excellence First National agencies provide on both sides of The Tasman.

‘Each and every one of our offices is committed to customer satisfaction so it’s no coincidence our network has now won this award in both countries. We see this as proof positive that our culture, training, communication, service and commitment to results sets us apart from our competitors’ said Paul Basso.

‘A critical difference at First National is that our membership requirements relate specifically to service delivery, not generation of fees for our head office. As a cooperative, our agents work together, not against each other, and the Canstar Blue award confirms consumers see the benefits’.

Head of Canstar Blue, Megan Doyle, congratulated First National Real Estate on the success, saying: “This is a great result across all customer touch points, suggesting First National is satisfying its customers regardless of their differing professional real estate requirements.

“Good communications and problem resolution are crucial elements of any good real estate service and it is notable that First National was the only one to rate five stars in these areas.”

First National Real Estate offices are closely involved with every community they are a part of. First National Foundation – the philanthropic arm of First National Real Estate – was founded to consolidate the network’s fundraising efforts and strengthen local communities.

Every year, First National members raise hundreds of thousands of dollars to help their local communities in times of natural disasters – money for schools, community building, healthcare, local sporting organisations – as well as when it’s smooth sailing.

Nationally, First National Foundation partners with Australian Red Cross and other charities to raise funds and help communities in crisis.